Terms & Conditions

Introduction

  1. “Kozi-Kids”, “Kozi Kids”, “we”, “us” and “our” refers to Kozi-Kids cc
  2. “You” refers to you, the customer, who buys from Kozi-kids online.
  3. These Terms and Conditions govern the ordering, sale and delivery of goods as well as use of the following website:

www.kozikids.co.za

  1. If there is anything that is unclear please ask us to explain it to you before you accept the Terms and Conditions, continue using the Website, or place an online order.
  2. We may amend these online shopping terms and conditions, at our sole discretion, from time to time.
  3. The contents of the website are protected by law, including but not limited to copyright and trademark law. The website content is the property of Kozi-Kids. Any use, distribution or reproduction of the website content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.
  4. This website may contain links or references to other websites (“Third Party Websites”) which are outside of our control. Terms and Conditions do not apply to those Third-Party Websites and we are not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use. Your use of any Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
  1. Customer Profile
    1. To register on our website, you must provide the following information:
      • First Name
      • Last Name
      • Mobile Number
      • Email Address
      • Password
    2. We will use your mobile number as your unique identifier, and you will use your email address and password to log in to any of our websites. We will only contact you on your mobile if you have specifically opted in to receive communication from us.
    3. By registering on our website, or buying goods from us online, you acknowledge that you have read and agree to be bound by these Terms and Conditions. Invoices will be sent electronically.
    4. Please keep your credentials private and secure and do not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.
    5. Please notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
  2. Stock & Pricing
    1. All goods displayed on our website are subject to availability. If any goods ordered are not immediately available or are not available at all, we will let you know as soon as possible.
    2. You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without notice. We will take all reasonable efforts to monitor stock levels and to ensure that when stock is no longer available, it is discontinued on the website. If goods are no longer available after you have placed an order, we will notify you and you will be entitled to a refund of any amount already paid by you for such goods.
    3. The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
    4. We will use our best efforts to accurately display the goods on our website to ensure that what you receive matches your expectations. Please note that sometimes the way that a product appears can be dependent on the device that you use to access our website, specifically when it comes to the colour in an image. We cannot guarantee that the goods you receive, will look exactly as you have seen it online.
    5. All items for sale on the website are for Gauteng deliveries only. Additional provinces will be added in due course.
    6. If a displayed price contains an inadvertent and obvious error, we are not bound by it after, correcting the error in the displayed price; and taking reasonable steps to inform affected consumers about the error and the correct price.
    7. No order will be accepted if we identify a material error in the description of any of our goods or their prices on our website.
    8. Pricing in store and online may vary.
  1. Orders
    1. We will indicate the acceptance of your order by delivering the goods to you once payment has been received. Only at that point will an agreement of sale between you and Kozi-Kids come into effect. This is regardless of any communication stating that your order or payment has been confirmed.
    2. Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.
    3. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount already paid.
    4. We will not be liable for any loss or claim relating to a transaction based on any error.
    5. Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address.
    6. Placing goods in a Wishlist or shopping cart without completing payment does not constitute placing an order, and goods may be removed or updated in the shopping cart if stock is no longer available or the price has changed. We cannot be held liable if the goods in your shopping cart have been updated when you complete or attempt to complete the purchase at a later stage.
    7. Goods may not be purchased for re-sale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
    8. We reserve the right to refuse orders, cancel any sale, and terminate accounts at the company’s discretion.
    9. Registered customers can view their order history by logging on to their profile on our website.
    10. Orders may only be cancelled up to the point that they have been invoiced by Kozi-Kids. After this, the order will need to be delivered and processed as a return, if no longer required.
  2. Payment
    1. You consent to our use of the services of reputable and secure third party payment service providers in order to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.
    2. We have put all the necessary measures in place to ensure your personal and payment information remains secure. We make use of 3D Secure, which is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s).
    3. Payment can be made for goods via:
      • Credit Card

 

  1. Delivery
    1. You can only have your order delivered to your specified delivery address.
    2. Standard delivery to your address (4-5 working days). Delivery in Gauteng is R85.00 and R120.00 for all other main regions in South Africa. Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.
    3. We have partnered with The Courier Guy” to manage all deliveries on Kozi-Kids behalf. Deliveries take place between 08h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
    4. Certain areas are classed as “high risk” for deliveries. If your address is deemed to be in one of these areas, The Courier Guy may contact you to make alternative delivery arrangements.
    5. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you during checkout and must be paid when you place an order.
    6. We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided.
    7. If you are unable to accept the goods yourself, please ensure that an authorised representative is available at the delivery address. If anyone other than you takes delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.
    8. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. If we are unable to deliver the goods to you after two attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
    9. You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.

 

  1. Cancellation & Returns (Online Store Only)
    1. Any product may be returned for credit, exchange or refund within 7 days from date of delivery, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice and all labels and swing tags attached. Refunds will exclude all delivery fees that are paid as part of the order.
    2. If you wish to return something that you purchased, you can do as follows:
      • Send an email to customercare@kozikids.co.za stating the order as well as the items you wish to return and reason. Someone will then be in touch to arrange for the collection of the items. Courier fees for returned items will be for the customers account at the same rate as the initial order delivery fees. Where the initial order delivery fees were waivered, the standard delivery fees for an order will apply for a return.We can only process refunds once we have confirmed that the goods have been returned to our distribution centres and they have been assessed.
    3. In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.
    4. If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference).

 

  1. Privacy & Security
    1. For a detailed description of Kozi-Kids Privacy Policy, please refer to the Privacy Policy
    2. Please note that Kozi-Kids does not disclose any of your personal details to other companies or individuals. We do not keep a record of, or store, any part of your card details.
    3. Kozi-Kids does keep records of certain personally identifiable information, such as your name, contact details, shipping address and billing address. This information is necessary in order to process your order. You are empowered to change this information by editing your “Personal Details”.
  2. Website Availability
    1. We will use reasonable endeavours to maintain the availability of the website, except during scheduled maintenance periods, and are entitled to discontinue providing the website or any part thereof with or without notice to you.
    2. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the website without any prejudice to any claims for damages or otherwise that we may have against you.
    3. We are entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the website and/or have created multiple user profiles to take advantage of a promotion or coupon intended to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the website), refuse to accept or process payment on any order, and/or to cancel any order, in whole or in part, on notice to you. We shall only be liable to refund monies already paid by you (see our Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.

 

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